# Troubleshooting

##

## DMA RELATED ISSUES

ERROR - \[FAIL] VMM INIT FAILED.

* The most common cause of this error is that your DMA Card/Connection is ‘hung’. This most commonly occurs after your Game PC does a fast reboot, or if your Game PC was previously in sleep mode.

1. Shut down your pc
2. Turn switch off
3. Pull power cable out
4. Wait 30 secs
5. Plug power cable back in
6. turn pc on
7. turn pc on as usual<br>

This should resolve this issue 99% of the time.\
\
\
Another way could be.

* Uninstalling the FTDI SuperSpeed-FIFO Bridge driver

1. Go into Device manager Look for "FTDI SuperSpeed-FIFO Bridge"&#x20;
2. Click Uninstall&#x20;
3. Unplug and replug your Data Cable&#x20;
4. Then Launch the [FTDI INSTALLER](https://huh-or-services.gitbook.io/divisionxguide/dma-card/35t-and-75t-driver-setup-2nd-pc)&#x20;
5. And it should be installed<br>

* If nothing works you can manually install the driver in decive manager by

1. Right clicking on the device
2. Click on update driver
3. Click "Browse my computer for drivers"
4. Click "Let me pick from a list available drivers on my computer"
5. And then highlight the driver And click "Next"
6. And wait\ <img src="https://2327797330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUQpGq4hslLFEswmgHH3a%2Fuploads%2FUW7nH9WG0pu8TTUHxLS1%2Fimage.png?alt=media&#x26;token=2a170c26-3ca1-46ef-93fe-220556eeab15" alt="" data-size="original"><br>

<div align="left"><figure><img src="https://2327797330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUQpGq4hslLFEswmgHH3a%2Fuploads%2Fq7jSKo20wE4fBgaZirdp%2Fimage.png?alt=media&#x26;token=ed4ddbf6-c2d9-434c-8ee3-5abb5826bed6" alt="" width="563"><figcaption></figcaption></figure></div>

***

**ERROR - DEVICE: FPGA: ERROR: Unable to connect to USB/FT601 device \[0,v0.0,0000]**

1. Make sure you installed the [FTDI Driver](https://huh-or-services.gitbook.io/divisionxguide/dma-card/35t-and-75t-driver-setup-2nd-pc) on your Radar PC (See the setup guide above for details).
2. Make sure you are plugged into the DATA PORT on your DMA Card.

***

**Failed to retrieve Physical Memory Map!**

1. Troubleshoot your USB Connection.
2. If all else fails, re-install windows on your Game PC.

***

**Offline symbols unavailable - file 'info.db' not found.**

1. This means that PCILeech was unable to download symbols from the Microsoft Symbol Server. This assists PCILeech in reading memory from your Game PC System
2. Make sure you unzipped the folder and all files.
3. Make sure symsrv.dll and dbghelp.dll are present in the folder.
4. Make sure you have internet connectivity and your firewall(s) are not blocking any connections.
5. If all else fails, you can download the latest info.db file from the MemProcFS repository (<https://github.com/ufrisk/MemProcFS/releases> win-x64), and include

***

**FPGA: TINY PCIe TLP Algorithm auto-selected!**

1. This indicates that your DMA Card is operating at lower speeds. This can sometimes be due to a firmware issue, or more commonly a poor usb connection.
2. Make sure your USB Cable is seated securely on both ends. Try different USB Port(s).
3. Make sure your usb is 3.0 not 2.0 (3.0 Is the blue usb port)

***

**\[CORE] Initialization Failed. Unable to locate valid DTB / Unable to auto-identify operating system.**

1. Make sure you made the BIOS Adjustments on Game PC per the [setup steps.](https://huh-or-services.gitbook.io/divisionxguide/dma-card/hardware-setup-game-pc)
2. Troubleshoot your USB Connection.
3. Last resort: Re-install windows on Game PC.

***

**DMA Test Tool - Test Result: FAIL / General Failures**

1. If the DMA Test is giving you a failure message, it is most commonly due to your speed/throughput being too low. i. Speed under 4000 Mem/Sec. ii. Throughput under 125 MB/s.
2. This is most commonly due to a poor USB Connection: i. Make sure your USB Cable is a data-rated (not charging-only!) USB 3.0 Cable (The blue usb slot), and is securely seated on both ends (DMA Card / Radar PC). ii. On your **Radar PC** go into Power Plans and set your Power Plan to **High Performance**. This can improve CPU / USB speeds. iii. Try different USB Ports / USB Cables. iv. Keep playing with it! Most people resolve slow speeds by re-seating their DMA Card, reseating the USB Cable, and/or sometimes the DMA Card bracket may get in the way of the USB Cable fitting securely. v. **If your Radar PC is significantly below recommended specs, this can diminish DMA Speed/Throughput.**
3. This can be less commonly caused by the Firmware on your DMA Card. i. Some Vanguard / Faceit ‘bypass’ firmwares will reduce the speed/throughput of your card.
4. In some cases DMA Software may still run fine with lower speeds/throughputs (particularly if you are close to the cutoffs). i. We recommend running a Speed Test for \~360 or more seconds, and looking for any ‘drop outs’. If the connection is stable you may be fine even if you are getting reduced speeds.<br>
5. Minimum reccomended specs for radar pc (LAPTOP/PC/MINI PC)

* 8GB RAM
* 4 CORE PCU
* 1x USB 3.0 SLOT
* STORAGE DOESNT MATTER (0ver 128GB is reccomended)

***

**DMA Software – Not loading up, entities disappearing or not showing, other anomalous behavior:**

1. This is most commonly caused by Paged Out Memory.
2. When your system / target process are under High Memory Pressure, assets in memory may get shifted to your Page File.
3. The Page File is a file located on your hard drive that contains low priority / less commonly accessed items.
4. Since the Page File is located on your hard drive, your DMA Card cannot read from it.
5. This can cause undefined behavior in many DMA Software(s), and lead to a lot of frustration.
6. This is most commonly resolved by installing additional System Memory (RAM) in your Game PC.
7. You can also disable the System Page File in Windows on your Game PC (Not Recommended: Your system can BSOD if Memory Commits exceed available memory).

***

## FUSER RELATED ISSUES

* Main screen monitor is black and doesnt turn on

1. HDMI cords are wrongly connected \ <img src="https://2327797330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUQpGq4hslLFEswmgHH3a%2Fuploads%2Fg55Lx2EUYAJzFiEW4Uxr%2Fimage.png?alt=media&#x26;token=8101738d-329e-4624-bb77-4460f7b4dfb2" alt="" data-size="original">
2. Make sure both pcs are powerd on and monitors
3. On your monitor change HDMI settings so the correct port is used

***

* EDID Spoofing

1. Make sure you select the correct reselution on both monitor, if the monitor are not the same it wount work correctly

2. Supports these reselutions bellow<br>

* 1920x1080\@60HZ
* 1920x1080\@144HZ
* 1920X1080\@165HZ
* 1920X1080\@240HZ
* 2560x1440\@144HZ
* 2560x1080\@165HZ
* 3440X1440\@60HZ
* 3440X1080\@100HZ
* 3840X2160\@60HZ

***

1. Desktop Apps Are Merged / Two Search Bars Visible

   * Press K2 (Main Screen Mode) when no overlay is active.

2. Second Monitor Shows 'No Signal'

   * Ensure the 2nd monitor is turned on.
   * The 2nd monitor should be connected to its respective PC, not the Fuser.

3. Refresh Rate Issues (Limited to 60Hz or 90Hz)

   * This indicates not all HDMI cables are HDMI 2.0.
   * Use three HDMI 2.0 cables for the Fuser setup.

4. Make sure the display setting are as bellow

<div align="left"><figure><img src="https://2327797330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUQpGq4hslLFEswmgHH3a%2Fuploads%2FzdLzUHS2SOliRR8YCjJl%2Fimage.png?alt=media&#x26;token=a8194d23-d2f9-4fcf-a342-c3eae4a0a9be" alt=""><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="https://2327797330-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUQpGq4hslLFEswmgHH3a%2Fuploads%2FFw8CsrgLreX2QHcu6Yu4%2Fimage.png?alt=media&#x26;token=c59a99c8-05f6-4302-80f6-93043df002cb" alt="" width="450"><figcaption></figcaption></figure></div>

***

## MAKCU RELATED ISSUES

* Flashing is not working correctly&#x20;

1. Try and unplug and replug and the usb cable so see if that fixxes the issue
2. Make sure you are are on the offline mode and manually select the flashing files

***

* If your mouse doesnt work and everything is plugged in correctly

1. Try re flash your makcu
2. Unplug everything leave your makcu off for 30 seconds
3. and replug it and flash to see if it fixes

***

* Your mouse is only moving on your seccond pc

1. Your connections are worng and you need to reorder the usb connections

***

Please report all issues that arnt above.

{% hint style="info" %}
If you encounter any issues, please don’t hesitate to open a support ticket.
{% endhint %}